Terms & Conditions
Pricing
Very simple cookies start at $5.00 each, with most designs in the $5.50 to $7.00 range. More intricate designs and metallic details will cost more. The minimum order is two dozen and the minimum per design is 4 cookies The quoted price is determined by the intricacy of the design, amount of colors used and size of the cookie. I do not give quantity discounts and there is not special wholesale pricing. For certain holidays I may offer and assortment of mini cookies or prepackaged gift boxes.
Availability
Please contact me to see if I have room on my calendar to accept your order. My availability changes daily. Your order isn't considered confirmed until you have received an invoice!
Payment is due, in full, one week before pick up (two weeks for large orders)
Placing an Order
​Once we have established availability, together we will confirm your design(s). I'm happy to create an original design just for you, or you can send photos for inspiration. While I can do my best to replicate a design, I cannot guarantee it will look exactly as someone else's work.​After the availability, design, and price have been established, I will send you an invoice. Full payment is due by the invoice due date. Nonpayment results in forfeiture of availability and the order will be canceled. Payment is to be made by credit card through the invoice.
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I DO NOT ACCEPT CASH OR CHECKS
​I'm sorry, I cannot accommodate an allergies at this time. The cookies are a delicious Vanilla sugar cookie, iced with royal icing, which dries hard. Look for more cookie flavors in the future!
Order Pickup
All orders are to be picked up at my residence in the West Logan Square neighborhood of Chicago at a mutually agreed upon time and date. The address and my contact information will be found on your invoiced. Delivery may be available for an additional charge, starting at $15. I cannot ship cookies at this time.
Cancelling an Order
Custom cookie orders are nonrefundable, although payment may be transferred to a future order if at least seven days notice is given before the originally scheduled pick up or shipping date. Credits for rescheduled orders must be used within one year.
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If I am unable to fulfill an order due to an emergency, a full refund will be issued.
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In the event that a customer is not satisfied with the order, the cookies must be returned within three days to assess the situation and decide on a resolution. I am not responsible for broken of damaged cookies after they leave my possession. Handle with care!
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Changing an Order
Changes to cookie designs, quantities, or dates are solely at my discretion and will dep[end on my ability to accommodate the request. Order can not be changed within 2 weeks of the pick up date, and additional charges may occur.